# Grievance Officer (India) Last updated: 2 November 2026 The page: https://wheelmachine.ai/legal/india/ This page names the Grievance Officer of Antelligen Private Limited (CIN U62011AP2026PTC128809), the company that runs Wheelmachine, and says how we handle complaints and requests from authorities in India. > **In short** > > - Our Grievance Officer is Madu Saikiran: write to grievance@wheelmachine.ai. > - We acknowledge a complaint within 24 hours, and resolve it within 7 days. > - Content that shows a person's nudity or sexual acts, or impersonates them, goes first: we act within 2 hours. > - Authorities can send orders and requests to legal@wheelmachine.ai. > > A summary to help you read. The full text below is what applies. ## 1. Grievance Officer Appointed under rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. - **Name:** Madu Saikiran - **Designation:** Director - **E-mail:** - **Phone:** [+91 63039 08367](tel:+916303908367) - **Address:** Antelligen Private Limited, Assessment No. 207, Survey No. 42, Rajaveedhi, Narava Village, Gantyada Mandal, Vizianagaram, Andhra Pradesh 535215, India ## 2. How to complain Write to , or call [+91 63039 08367](tel:+916303908367). Tell us who you are and how to reach you, what your complaint is about, and what you would like us to do. If it is about content, give its exact web address. We reply with a reference number for your complaint. We handle complaints in English. ## 3. How fast we answer | Complaint | What we do | Within | | --- | --- | --- | | Any complaint | Acknowledge it | 24 hours | | Any complaint | Resolve it, and tell you how | 7 days | | A request to remove content | Decide, and act on it | 36 hours | | Content that shows a person's private parts, nudity or sexual acts, or impersonates them - morphed images included | Remove it, or block access to it | 2 hours | ## 4. If you are not satisfied You may appeal against the Grievance Officer's decision to a [Grievance Appellate Committee](https://gac.gov.in/), within 30 days of receiving it. You can also go to court. ## 5. Complaints about personal data Our [Privacy Policy](https://wheelmachine.ai/privacy/) says what we collect and why. Write to the Grievance Officer first. If you are not satisfied, you may complain to the Data Protection Board of India once its process applies to us, from May 2027. ## 6. Requests from Indian authorities Courts and government agencies authorised by law can send orders and requests to . We act on a lawful order to remove content within 3 hours, and answer a lawful request for information within 72 hours, as the IT Rules require. ## 7. Cyber security incidents We report cyber security incidents to CERT-In within 6 hours of noticing them, as its directions of 28 April 2022 under section 70B(6) of the Information Technology Act, 2000, require. Tell us of an incident at . Those directions also ask us to keep a record of who our customers in India are. So we will ask customers in India to verify who they are, and we keep the record of who held such an account for 5 years after it closes, as our [Privacy Policy](https://wheelmachine.ai/privacy/#closing) says. ## 8. The company - **Legal name:** Antelligen Private Limited - **CIN:** U62011AP2026PTC128809 - **Registered office:** Assessment No. 207, Survey No. 42, Rajaveedhi, Narava Village, Gantyada Mandal, Vizianagaram, Andhra Pradesh 535215, India - **Phone:** [+91 63039 08367](tel:+916303908367) - **E-mail:** - **Website:** [wheelmachine.ai](https://wheelmachine.ai/)