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Grievance Officer (India)

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This page names the Grievance Officer of Antelligen Private Limited (CIN U62011AP2026PTC128809), the company that runs Wheelmachine, and says how we handle complaints and requests from authorities in India.

In short

  • Our Grievance Officer is Madu Saikiran: write to grievance@wheelmachine.ai.
  • We acknowledge a complaint within 24 hours, and resolve it within 7 days.
  • Content that shows a person's nudity or sexual acts, or impersonates them, goes first: we act within 2 hours.
  • Authorities can send orders and requests to legal@wheelmachine.ai.

A summary to help you read. The full text below is what applies.

1. Grievance Officer

Appointed under rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Name
Madu Saikiran
Designation
Director
Address
Antelligen Private Limited, Assessment No. 207, Survey No. 42, Rajaveedhi, Narava Village, Gantyada Mandal, Vizianagaram, Andhra Pradesh 535215, India

2. How to complain

Write to grievance@wheelmachine.ai, or call +91 63039 08367. Tell us who you are and how to reach you, what your complaint is about, and what you would like us to do. If it is about content, give its exact web address. We reply with a reference number for your complaint. We handle complaints in English.

3. How fast we answer

ComplaintWhat we doWithin
Any complaintAcknowledge it24 hours
Any complaintResolve it, and tell you how7 days
A request to remove contentDecide, and act on it36 hours
Content that shows a person's private parts, nudity or sexual acts, or impersonates them - morphed images includedRemove it, or block access to it2 hours

4. If you are not satisfied

You may appeal against the Grievance Officer's decision to a Grievance Appellate Committee, within 30 days of receiving it. You can also go to court.

5. Complaints about personal data

Our Privacy Policy says what we collect and why. Write to the Grievance Officer first. If you are not satisfied, you may complain to the Data Protection Board of India once its process applies to us, from May 2027.

6. Requests from Indian authorities

Courts and government agencies authorised by law can send orders and requests to legal@wheelmachine.ai. We act on a lawful order to remove content within 3 hours, and answer a lawful request for information within 72 hours, as the IT Rules require.

7. Cyber security incidents

We report cyber security incidents to CERT-In within 6 hours of noticing them, as its directions of 28 April 2022 under section 70B(6) of the Information Technology Act, 2000, require. Tell us of an incident at security@wheelmachine.ai.

Those directions also ask us to keep a record of who our customers in India are. So we will ask customers in India to verify who they are, and we keep the record of who held such an account for 5 years after it closes, as our Privacy Policy says.

8. The company

Legal name
Antelligen Private Limited
CIN
U62011AP2026PTC128809
Registered office
Assessment No. 207, Survey No. 42, Rajaveedhi, Narava Village, Gantyada Mandal, Vizianagaram, Andhra Pradesh 535215, India