Refund Policy

1. When we refund

Credit is not refundable. We refund credit you bought and have not used only:

• When the law gives you the right, such as the right of withdrawal below.
• When the mistake is ours, such as a double charge: we refund it in full, without being asked. If a payment reaches us that we cannot match to your credit, we look at it and refund it.
• When we close your account for any reason other than your breach of the Terms of Service.
• When we change the Terms of Service in a significant way, or raise a price, and you close your account before that change takes effect.

When we refund credit, we take it out of your account. To count what is unused, free credit is used first, then the credit you bought, from your oldest purchase on.

2. Your right of withdrawal in the EU and the UK

If you are a consumer in the EU, the EEA or the UK, you have the right to withdraw from a purchase within 14 days, without giving a reason. Use "Request withdrawal" at paddle.net, or tell us. If you began to use the credit within those 14 days, you get back the part you have not used.

3. How to ask

Write to us at billing@wheelmachine.ai with the e-mail address you paid with and the order number on your receipt, and say which of the cases above applies. For a withdrawal within 14 days, you can also ask Paddle at paddle.net.

4. How long it takes

Once a refund is approved, Paddle pays it back to the way you paid, usually within 14 days. Your bank may take a few days more to show it.

5. Fraud and chargebacks

• We refuse a refund where we find fraud, or abuse of this policy.
• If you dispute a payment with your bank (a chargeback), the credit it bought is taken back from your balance, and if that leaves your balance at or below zero, your machines pause until it is above zero again. Write to us first: it is quicker for both of us.

6. Closing your account

Closing your account does not refund the credit in it, except in the cases above: when you close it before a significant change to the Terms of Service, or a price rise, takes effect, or when we close it for any reason other than your breach of the Terms of Service. Then we refund all the credit you bought and have not used, whenever you bought it.

7. Complaints

Write to billing@wheelmachine.ai. We acknowledge every complaint within 48 hours, with a reference number, and resolve it within one month. In India, you may also write to our Grievance Officer, who answers sooner.

8. Your rights under the law

This policy adds to your rights under the law where you live - such as when the service does not work as described - and takes none of them away.

9. Contact

Antelligen Private Limited, Assessment No. 207, Survey No. 42, Rajaveedhi, Narava Village, Gantyada Mandal, Vizianagaram, Andhra Pradesh 535215, India. Phone +91 63039 08367. E-mail billing@wheelmachine.ai.